Delivery & Return

At Pretty Little Rentals, we strive to provide a seamless shopping experience, including reliable delivery and an easy returns process. This policy outlines how we handle shipping, delivery, and returns for your purchases.

1. Delivery Policy

1.1 Delivery & Pick Up Options

We offer the following delivery or pick-up options to meet your needs:

Delivery fee is based on distance from Pretty Little Rentals' address, $0.50 per km by the Government of Canada KM Rates. Appendix A: CRA Kilometric Rates - Canada.ca

2. Return Policy

2.1 Return Eligibility

The return is due the day after the event at the same pickup time.

2.3 Refunds

Refunds will be issued to the original payment method. Deposits will not be returned if the rental agreement is cancelled 3 days before your event.

2.4 Exchanges

Exchanges are subject to item availability. If the requested item is unavailable, we will issue a refund instead.

4. Damaged or Defective Items

Should you receive a damaged or defective item, it will be replaced with a non-damaged equivalent. We will review the item's condition with the customer before rental.

5. Contact Us

For questions or assistance regarding delivery and returns, please contact us:
Email: prettylittlerentalsottawa@gmail.com